Frequently Asked Questions

  • How long does this hair last?
    • Our hair will last 1-2 years with proper care. The better you take care of it, the longer you can reuse it!
  • Can I color this hair, will it be damaged?
    • Yes, you can definitely color your Candy Girl Hair. Our hair is 100% human hair, so you should consult a professional stylist to prevent damage. Be sure to keep the hair hydrated and conditioned!
  • Can I have my Candy Girl Hair colored before having it shipped to me?
    • At this time we do not provide custom coloring. Please seek a licensed stylist. Check back for updates.
  • How much hair do I need for an install?
    • For a full sew- in or wig, you would need 2 bundles for lengths 10”-16” For lengths 18” - 22” we recommend 3 bundles. For lengths 24”- 28” we recommend 4-6 bundles. Why? Because the longer the inch, the shorter the weft. Each bundle is 3.5-4 oz, no matter the length. This is only a suggestion, the actual number of bundles needed will vary depending on installation & other factors. 
  • Should I seal my wefts?
    • This step is optional. Due to our high-quality products, our wefts do not require sealant.
  • Does this hair shed or tangle?
    • NO! Our luxury extensions do not tangle because all cuticles are aligned and intact. Just like our natural hair, extensions shed too! However, due to our premium quality, it will be very minimal. Heat damage, over processing or lack of moisture and conditioner, will cause shedding, so be sure to apply heat protectant before applying heat.
  • If I straighten my Candy Girl Hair, will it revert back to its natural state?
    • The body wave and loose wave texture have a very slight pattern. After straightening it so many times, the hair will not revert back. However, the deep wave & curly textures will revert back, but the texture will not be as tight.
  • How often should I wash my Candy Girl Hair?
    • You can wash your hair as often as you’d like. But, you should at least wash your hair every 2 weeks. Be sure to avoid shampoos with sulfate. Use products designed to detangle, protect, hydrate, and shine!
  • What is the difference between silk base & lace closures?
    • A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hairline. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. Silk Base Lace Closure is essential for a truly undetectable weave. Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which makes it more comfortable to wear. Lace closures are easier to apply and it lays the flattest. We only offer lace closures at this time. Silk base closures will be available soon.
  • What will be the color of my bundles when received?
    • Your Candy Girl Hair will come in natural black and brown colors. Please be prepared to color your Candy Girl Hair to your desired look.
  • What is the origin of the Candy Girl Collection?
    • It is South East Asian Hair.
  • Do you offer overnight/expedited shipping?
    • No, we do not. Due to our processing times, you should not book your hair appointment until you’ve received a tracking number.
  • What is your order processing time?
    • Payment and order processing takes 2-3 business day. After order processing, it takes 2-3 business days for orders to be delivered. This means the entire process can take 4-6 business days. For example, order on Monday, received by Friday. Order Friday, receive Wed/Thurs. We require a signature confirmation to ensure your order arrives at the correct destination. There is NO shipping on weekends and Holidays. 
  • When will I receive my tracking number?
    • You can expect to receive your tracking number on the 2nd-3rd business day, excluding weekends. All packages are shipped through USPS.
  • Can I pick up my order in Dallas, TX?
    • At this time, we do not provide in-person pick up. In the event that we do, it will be a cash only purchase.