Shipping & Returns

Shipping Policy 

All orders within the US are shipped via USPS with receipt confirmation and tracking. Orders will be shipped after processing & payment is confirmed and cleared, this takes 2-3 business days. It takes approximately 2-3 business days for orders to be delivered, after processing. This means the entire process can take 4-6 business days. For example, order on Monday, you would receive on Friday. Order Friday- receive Wed/Thurs. International orders typically take up to 10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). Candy Girl & Co. reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. We require a signature confirmation to ensure your order arrives at the correct destination. No shipping on weekends and Holidays. 

Returns
All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 10 days of receipt in order to qualify for an exchange. Any exchange request not received within the specified time frame will be disqualified. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way. (Original ties must remain intact as it was received by the customer). All Sales are Final on clearance and sale items: No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. There will be a 10% restocking fee. Once received and determined to be in resealable form, a store credit would be issued. To complete your return, we require a receipt or proof of purchase. Contact us by email to return/exchange your product

Refunds
We do not do refunds. We offer store credit or product exchanges only.

Exchanges
We only replace items if they are defective, damaged, or missent. If you need to exchange it for the same item, send an email at orders@candygirlco.com

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature or purchase shipping insurance. We are not responsible for lost items in transit. We do not guarantee that we will receive your returned item.